• India's First Network Of Automated Parcel Delivery Terminals
  • Pick up your online shopping - any time of the day
  • Pay at the time of parcel pickup
  • Best way to keep your online shopping private

Hardware agnostic software platform
for smart locker applications

See How It Works

Sounds exciting?
Discover the magic of Smartbox!

BENEFITS

NO MORE MISSED DELIVERIES AS WE ARE ALWAYS THERE

We are the only parcel delivery service which is available 24*7 days a week at your preferred & convenient locations.

SAFETY & SECURITY

Our service will give you that peace of mind. With Smartbox your online shopping orders are delivered without any courier person ever visiting your home or calling you to coordinate a delivery.

FASTER DELIVERIES TO CONVENIENT LOCATIONS

Unlike a home or office delivery – since our terminals are available 24*7 – the courier can make deliveries in the fastest possible manner at any time of the day.

CASHLESS COD

For COD (Cash On Delivery) orders Smartbox provides for CSOD (Card Swipe on Delivery) service and accepts all major debit & credit cards with its self-service payment capability. Eliminating the hassles of organizing exact amount of cash or waiting for balance to be returned.

KEEP YOUR ONLINE SHOPPING PRIVATE

Your personal and private shopping will remain discrete with our Smartbox terminals. Moreover, we do not even share your contact details with anyone – something that cannot be avoided in traditional courier delivery to home or office.

ENVIRONMENT FRIENDLY

Smartbox is the most environment friendly delivery option with the least carbon foot print. With us a courier person can make 10 times more deliveries in a day than a traditional home or office delivery. Our service contributes to reducing carbon emissions and congestion on the roads - for a better planet.

OFFER AUTOMATED CLICK & COLLECT SERVICE

Smartbox helps you offer a fully automated in-store pickup service with a complete customer notification system. Customers don’t have to wait for your employees to locate orders but can pick from in-store Smartbox locker in less than 10 secs leaving far more time for them to browse your store and make additional purchases.

OMNICHANNEL EXPERIENCE FOR YOUR CUSTOMER

Smartbox helps provide a seamless omnichannel experience that allows customers to engage with your brand wherever they are, be it in-store, using a mobile app or browsing a catalogue. We help in the end-to-end fulfilment process that provides a seamless consumer experience regardless of the location.

OFFER EXTENDED OPENING HOURS TO CUSTOMERS

Incorporating lockers for Click & Collect helps you offer the best of both worlds to your customers. Customers can order online and pick up from an in-store locker. Since lockers can be installed outside the store premises, they can be used for round the clock pick-up, without being constrained by the store timings.

REGULAR & REPEAT VISITS FROM ONLINE SHOPPERS

Smartbox will help in bringing online customer to your retail stores, which in turns helps in growing businesses of retail stores.

INCREASE FOOTFALL FOR YOUR BUSINESS

By allowing online shoppers to visit your store for their parcel pick-up – you increase foot fall. Which improves your chances of cross-selling & up-selling some of your other products and services to them.

FREE UP YOUR STAFF FROM ADDITIONAL WORK

Smartbox helps reduce the extra efforts that your employees have to put in to manually manage the parcels. It also saves time that they have to spend in documentation, tracking, tracing and ensuring right delivery to right customer. We automate and self-serve all of this.

MOST EFFICIENT FORM OF DELIVERY

Deliveries through our fixed spots fastens the entire last mile delivery process. Now you can do 10 times more deliveries per person in the same day.

NO MORE MISSED DELIVERIES

We are always there 24*7. So your delivery staff will never miss any delivery. And our automated, centralized and secure system will always keep track of every single order.

CONVENIENCE FOR YOUR SHOPPER

Smartbox offers a new convenient choice to your shoppers to pick-up their shopping at the time that is convenient to them and not to the courier company. By offering this service it will strengthen your relationship with your shopper.

STORE THE SHIPMENT FOR A FEW DAYS

Smartbox terminal can store your parcels safe and secure for few days, until your customer finds time to pick-up the same. And yes, we keep updating the shopper regularly to pick-up the items at a time convenient to them.

REDUCE RETURNS & RE-ATTEMPTS

Make every delivery attempt successful. Even if home delivery is unsuccessful – the second attempt can be made at our terminal to make it successful. Ensure 100% successful deliveries – every time.

FASTER COD SETTLEMENT

Receive payments faster with our CSOD (Card Swipe on Delivery) facility and reduce your DSO. By having end-to-end payments electronically - you receive funds fastest with us.

RESTRICT THE MOVEMENT OF COURIER PERSONS

Since customer picks up parcel on their own from our terminals. So there is no reason for delivery persons to go to each home or office and for your staff to track that movement for security reasons.

FREE UP YOUR SECURITY & ADMIN STAFF

Smartbox will reduce the extra efforts your guards & office staff has to put in to manually manage the courier' delivery person and their parcels from troubles of documentation, tracking, tracing and ensuring right delivery to right customer. We automate and self-serve all of this.

AUTOMATED FACILITY & SETUP

By hosting our terminals you will be offering a world-class parcel delivery service with no investments from your end.

SAVE YOUR EMPLOYEE TIME

With our self service delivery terminals your employees do not waste their precious office time to step out of their busy work schedules to take such deliveries or make its payments. Instead, they do it at their break time or on their way to work or way to home – since we are always there to hold there parcels.

REGULAR & REPEAT VISITS FROM ONLINE SHOPPERS

Smartbox will help in bringing online customer to your retail stores, which in turns helps in growing businesses of retail stores.

INCREASE FOOTFALL FOR YOUR BUSINESS

By allowing online shoppers to visit your store for their parcel pick-up – you increase foot fall. Which improves your chances of cross-selling & up-selling some of your other products and services to them.

OUR PARTNERS

Look at this space for our growing list of partners.

Win additional customers
Improve delivery efficiency
Reduce cart abandonment
Build loyalty


Integrate with us to offer Smartbox service to your customers or drop an email at partner@smartbox.in

HEAR FROM US

Will keep you updated as our network grows

FAQ

Smartbox is India's first network of automated parcel delivery terminals that give you the flexibility to pick-up deliveries 24/7. Smartbox automated parcel delivery terminals are available 24/7 and are strategically located at easily accessible locations like metro stations, residential complexes and official complexes.
It's easy, just follow these 3 simple steps:
    1. Shop online at any of our E-commerce partner site and select Smartbox as your delivery location at the time of checkout.
    2. Once your package is delivered at the Smartbox terminal – you will be notified by SMS and email with OTP.
    3. You may walk up to that conveniently located Smartbox terminal and use the OTP to collect your parcel.
To see the process in detail please visit 'How it Works'.
Because they are convenient, fast, secure and available 24*7.
Have you ever missed a courier because you were not at home? Left an important office meeting to collect your parcel? Made a courier wait because you were in a review meeting? Couldn't leave cash with your domestic help?
Now with Smartbox you can collect your parcel at a time and place that is convenient to you. And missing a delivery or coordinating with a courier will be a thing of the past.
No. You only have to select the preferred Smartbox from the drop down list that you see on the E-commerce company website.
Your items are available with us for 3 days (72 hours) from the time the parcel is delivered to the Smartbox terminal. You may pick-up the same at any time during this 3 day period. We also keep you informed and reminded every day if in case you are not able to pick-up within the first day.
If you could not pick-up the parcel within 72 hours – we will return the same to your E-commerce company.
When your online order is delivered to the Smartbox terminal, you will automatically receive an SMS / Email with the secure OTP. You may use that OTP to collect your parcel from the terminal.
For every order that Smartbox delivers, the customer gets 4 notifications via SMS as well as email. The first notification informs the customer that the order has been delivered to the Smartbox terminal and can be retrieved using the mentioned One Time Password (OTP). If the parcel is not picked up, then additional notifications are sent after 24 hours and 48 hours reminding the customer. Last notification is sent 6 hours before the parcel expires. After 72 hours one final notification is sent to inform the customer that the parcel has now expired and will be returned to the partner e-commerce client.
Confirmation notification is also sent when the customer retrieves the parcel from the Smartbox terminal.
Orders chosen for Smartbox delivery usually reaches faster than a delivery to an office or home address.
Smartbox return service is available to all e-commerce, retail and logistics companies that are integrated with us. Please click here to view the list of our Partners. If you shop from one of our partner sites then you can return your parcel via Smartbox.
Once you notify your e-commerce company that you want to return an order, the e-commerce company initiates a return and you get a message from Smartbox specifying the chosen Smartbox terminal and the order details. All you need to do is come to the Smartbox terminal, choose "Return" option from the terminal screen and enter your mobile number and the received OTP. Scan your parcel when prompted and a locker will open, just deposit your parcel and close the locker. That's it, your parcel's return journey has begun.
Smartbox gives you the flexibility to return a parcel received via Smartbox as well as parcels that you received via home/office delivery. All you need to do is notify your e-commerce company to initiate the return.
Smartbox service is absolutely free for shoppers, we get paid from our partners.
No. Our service is absolutely free for online shoppers. We get paid from your favourite E-commerce sites.
All Smartbox terminals support multiple payment options, please see the options below for making payment at the terminal:
1. Pay via Debit/Credit Card: All Smartbox terminals are equipped with the secure payment terminals to accept all major debit and credit cards. To make payments all you need to do is dip your card and enter your pin. It is as easy as using an ATM machine.
2. Pay via Paytm: Payments can be made by following the given steps:
  • Select Paytm option when prompted for payment on the terminal.
  • Scan the QR code shown on the screen via the Paytm mobile application on your phone.
  • Approve the payment once the amount for your COD order is reflected in your Paytm app.
  • Collect your order upon successful payment.
3. Pay via UPI: For making payment via UPI, make sure you have VPA (Virtual Payment Address) configured on your preferred UPI mobile application. Just select the UPI option when prompted for payment on the terminal and accept the transaction via your bank’s UPI application.
No. This service is absolutely free for online shoppers. We get paid from your favorite E-commerce sites.
We accept all major credit and debit cards.
Smartbox is India's first automated parcel delivery solution that gives your customers the flexibility to pick-up deliveries 24/7. Customers can choose the terminal location that is most convenient to them and pick at a time that is best suited to them. It is the only solution that extends the privacy and flexibility that is associated with online shopping to the delivery of orders as well and makes coordinating with a courier a thing of the past.
Smartbox can be used for both prepaid as well as COD orders. For COD orders, all Smartbox terminals support multiple payment options, your customers can make the payment via:
  •     1. Debit/Credit Card
  •     2. Paytm
  •     3. UPI
Our payments facility helps in faster COD settlements as we remit in T+2 working days.
To offer Smartbox as delivery location to your customers, you need to integrate your e-commerce platform with Smartbox. Please contact our representative at 8882 760 760 for initiating integration with Smartbox.
If you are using standard e-commerce platforms like Magento, Shopify or Open Cart as your e-commerce platform, you can integrate via the plugins that Smartbox has developed for these platforms. If you have a different e-commerce platform than the ones mentioned above, then you can integrate via the Smartbox API. Please click here to see more details on Integration.
Occupying only 1.5 square meters while providing options of small, medium and large compartment sizes, Smartbox offers world class parcel delivery experience to your residents, employees or customers. A standard electrical outlet and a strong GSM signal are all the requirements necessary to host a Smartbox. Ideal locations for a Smartbox terminal are residential complexes, commercial complexes, metros, malls and other areas that are accessible 24/7. If your location meets the above mentioned criteria, please get in touch with us at 8882 760 760 to get started.
Have more Questions?

about-us


ABOUT US

Smartbox is a fresh & innovative new way to simplify online shopping. We are India's first integrated network of automated parcel delivery terminals – a true symbol of technology bringing convenience to online shoppers. A unique concept which keeps convenience for online shoppers at the heart of its service.

Our service is helping to improve the online shopping experience by offering delivery options that never existed in the past.

Know More

MISSION

MAKING AN IMPACT

Our mission is to create a large network of environment friendly and efficient last mile delivery solution – which brings joy for online shoppers across India

GROW YOUR BUSINESS

Smartbox provides its e-commerce customers
with a service which has clearly measurable value
that ensures a superior customer experience &
loyalty

CONNECTING THE DOTS

Smartbox address is now your address. So shop
online – select Smartbox as your delivery address & pick-up from terminal as per your
convenience




WHAT PEOPLE ARE ALREADY SAYING

  • Such a great idea. Now I can collect and even pay for my package from your terminal during the lunch time without leaving my work.
  • Coordinating with couriers is always a challenge and service like Smartbox addresses that problem so easily. Especially because of my odd working hours at the call center. This will definitely be my delivery address for all online shopping - once you guys start.
client

SMRITI AHUJA
Delhi

client

PREETI ARORA
Gurgaon

client

RAJAT KAPOOR
Gurgaon

WORK WITH US

Smartbox is new, young & growing fast.
We are looking for best & brightest talent.

If you want to join our team, please forward your profile to career@smartbox.in


See Current Openings

Need a Smartbox near you?

Suggest a location

To host a Smartbox email at hostus@smartbox.in