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Tag: CSOD

“Illegal Tender”! Yes, that’s what Rs.500/1000 currencies turned out to be in a matter of hours. Who thought even after having some notes stacked up to sustain long enough, we would look around in panic to get over …

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In the previous post, we talked about winning digital customers by retailers. After winning customers, comes the subsequent and perhaps the most critical step of retaining them. The focus area of this blog will be retaining customers for …

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A Paradigm Shift How many times it happened that you were in the middle of an important meeting or travelling in the metro during the rush hour, keen to reach your destination, when you received a call from …

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