The retail landscape is shifting from brick and mortar stores to e-commerce channels. A majority of the businesses are going online to keep up with the changing preferences of the customers. The e-commerce industry in India is growing and as a result, the logistics sector is witnessing a boost. There has been a massive surge in start-ups that offer services to address the first and last mile delivery. Unfortunately, despite all efforts, logistics especially the last mile delivery still remains a challenge.
Understanding the Last Mile Delivery
If last mile delivery is done right, it can help e-commerce businesses strengthen their existing customer base and at the same time win additional customers. Customers are keen on receiving their products quickly, therefore, retailers can’t afford to make them wait, especially due to the last mile delivery challenges. Issues related to last mile delivery have shown that there is a lack of ways to provide quick, safe, secure and convenient deliveries to the customers. This is especially where Smartbox automated parcel delivery terminals bridge the gap that exists in the market.
Smartbox – The answer to last mile delivery challenges of Indian ecommerce
Smartbox is India’s first network of automated parcel delivery terminals. The terminals are located at strategic locations for easy drop and collection. Currently, present at various locations in Delhi NCR region, this network will expand all over India by the end of 2016 to help consumers and e-commerce companies in 24/7 parcel pick-up and drop respectively. Smartbox brings the much needed security, privacy and flexibility for the delivery of online shopping. It allows customers to pick-up parcels 24/7 as per their convenience.
Improving the last delivery process enables the eCommerce businesses to remain competitive while meeting the expectations of customers. With the introduction of Smartbox, e-shops can offer a complete online shopping experience to their customers.