Digital retailing is fast becoming the next generation industry for diverse types of retailers, be it omnichannel or pure e-commerce. There are likely to be increasing digital interactions and customer engagement that will look vastly different compared to …
READ MORE
Numbers don’t lie. If you look at authentic customer experience metrics and see a certain negative trend that your business has been witnessing, you need to chalk out an action plan real fast. Simply put, for sustenance and …
READ MORE
To Deliver on Promises Customers these days expect to order their chosen products from any device and receive them at a convenient time and place, and that’s what made retailing an even more complex business. In order to …
READ MORE